A considered purchase.
A clear return process.
How to request a return, prepare an eligible product, and understand review and refund timing.
The 30-day request period
Eligible return requests must be started within 30 calendar days after the applicable delivery date. A request sent after that period may not qualify unless applicable law or another written commitment gives you a longer right. Starting a request does not mean the return has already been approved. Contact customer service first and wait for the return instructions and authorized destination before sending the product.
Condition and included contents
To qualify for a standard return, the item should be in the condition required by the product and return circumstances, with the parts, accessories, manuals, packaging, and other included contents reasonably necessary for inspection. Normal opening needed to inspect a product is different from damage caused by misuse, alteration, missing parts, excessive wear, contamination, or use beyond what is reasonably necessary to evaluate the item. The condition of the returned product can affect eligibility.
Starting the request
Email service@deskvara.com with your order number, the product you want to return, and the reason for the request. For a damaged, wrong, defective, or incomplete item, include clear supporting photos or video when requested. Wait for approval and the authorized return instructions. Do not send a parcel to the business address or another address unless customer service has specifically confirmed that location for the return.
Compatibility, appearance, and performance
A return request based on compatibility, appearance, fit, or expected performance is reviewed against the product information shown when the order was placed and the applicable return conditions. Customers should check dimensions, device support, connection type, materials, intended use, and other product details before ordering. A preference change or unsupported setup does not automatically make the item defective, but an eligible standard return may still be available within the request period.
The authorized return destination
Approved returns must be sent only to the destination supplied by customer service for that return. The authorized address can be different from the legal business address shown in the Company Details section. A return sent to an unapproved address may be delayed, refused, lost, or impossible to identify. We are not responsible for a customer’s decision to ship to a location that was not provided for the approved return.
Exclusions and restricted returns
Certain products or circumstances may be excluded or restricted where permitted by law, including items that cannot reasonably be resold for hygiene, safety, customization, or condition reasons, and items returned with missing or altered components. A specific product page or the return instructions may identify additional restrictions that apply to that item. Nothing in this section removes rights that cannot legally be excluded.
Faulty, damaged, or incorrect items
If an item arrives faulty, damaged, incorrect, or materially incomplete, contact customer service promptly and provide the order number plus clear supporting information. Keep the product, labels, packaging, and included contents while the issue is reviewed. Depending on the circumstances, we may provide troubleshooting, replacement, return, refund, or another appropriate remedy consistent with the purchase terms and applicable law.
Postage and other return costs
For a standard discretionary return, return postage is generally the customer’s responsibility unless applicable law, a written offer, or customer service confirms otherwise. If the return concerns a verified wrong, damaged, defective, or incomplete item, contact us before arranging shipment. When return costs are to be covered or reimbursed, the approved method and reasonable requirements will be explained during the return process.
Prepare your device and packaging
Before returning an electronic or powered desk accessory, disconnect personal devices, remove personal data where relevant, unpair accounts or wireless connections where applicable, and include the required parts and accessories. Pack the item securely to prevent transport damage. Do not include unrelated personal property. Use suitable protective packaging and follow any product-specific preparation steps included in the authorized return instructions.
Inspection and refund timing
Returned products are inspected after they are received. The review checks identity, condition, included contents, and the reason for return. When a return is approved, the refund is normally initiated within 5–10 business days after the applicable inspection or approval step. Additional time may be needed by the bank or payment provider before the credit appears in your account.
Where the refund goes
Approved refunds are normally issued to the original payment method used for the order. We do not usually redirect a refund to a different card, bank account, or unrelated payment method. If the original payment method cannot receive the refund, customer service will review the available lawful alternative. Processing times after we issue a refund are controlled by the relevant financial provider.
Exchanges
Direct exchanges may not be available for every product or situation. If an exchange is possible, customer service will explain the applicable process and any price or availability difference. Where a direct exchange is not available, you may need to complete an approved return and place a new order separately. Availability and pricing for a new order are not guaranteed until the new purchase is completed.
Cancelling an unfulfilled order
Contact customer service as soon as possible if you want to cancel an order that has not yet been fulfilled. Cancellation can only be completed if the order has not progressed beyond the point where it can reasonably be stopped. If fulfillment or shipping has already advanced, cancellation may no longer be possible. In that case, the standard return process may apply after delivery if the item is eligible.
Warranties and further review
If a product includes a stated warranty or other after-sales commitment, that coverage is separate from the standard return request period and follows the terms stated for that product. If you believe a product has a defect outside the standard return period, contact customer service with the order number and details of the issue. Any review will consider the product information, stated warranty if any, applicable law, and the circumstances presented.
Let’s take the next step.
Contact service@deskvara.com or +86 137-2688-6154 · 8:00 AM–10:00 PM · Daily.
Company Details
Your store operator and customer-care contacts.