A clear next step.
A team to help.
Product questions, delivery updates, or after-sales support—give us the details and we will help you work through the next step.
An order you have already placed
Email customer service with your order number and the email used at checkout. Explain whether you need help with payment, preparation, tracking, delivery, cancellation, a missing item, or a return. Where an order contains several items or parcels, identify the affected product or parcel as clearly as possible. If the issue concerns delivery or tracking, include the latest tracking status shown to you. Never send payment passwords, full card numbers, or other sensitive security credentials.
Choosing the right desktop accessory
Our collection includes laptop and monitor stands, keyboard and mouse accessories, cleaning tools, cable-management products, organizers, phone stands, comfort accessories, and other desktop essentials. Tell us the device or setup you plan to use, the intended purpose, and any compatibility details that matter. We can help you review the information shown on the product page, but we cannot test your individual device or promise compatibility where a product listing does not state it.
A device or setup that needs attention
Describe the behavior you expected and what actually happened. Include the product model, order reference, relevant setup details, and clear photos or a short video when those materials can help explain the issue. For adjustable, powered, electronic, or device-related accessories, check that the product is assembled, connected, positioned, and used according to the instructions before requesting further review. Our support team may ask for reasonable troubleshooting information to help understand the issue.
Returns and refund inquiries
Contact us before sending an item back. An approved request includes the appropriate destination and instructions for the return. The business address shown in the Company Details card is not automatically the correct return address. Read the Return & Refund Policy for the 30 calendar day request period, item-condition requirements, return preparation, inspection, refund timing, and other conditions. If your request concerns a wrong, damaged, defective, or incomplete item, explain the issue clearly and provide supporting information when requested.
Privacy and account help
For a privacy request, use the subject line “Privacy Request” and describe the action you want us to consider, such as access, correction, deletion, or another request concerning eligible personal information. For account-access problems, describe the error and when it occurred. We may need to verify that you are entitled to the information requested, but do not share account passwords or private credentials merely to establish ownership of an order.
Hours and follow-up
Our published customer-service hours are 8:00 AM–10:00 PM · Daily. You may email outside these hours; your message remains available for review when customer service is open. Some questions need information from a payment provider, carrier, or fulfillment partner. If a matter cannot be resolved immediately, customer service may ask for additional details and continue the review after more information becomes available.
Let’s take the next step.
Contact service@deskvara.com or +86 137-2688-6154 · 8:00 AM–10:00 PM · Daily.
Company Details
Your store operator and customer-care contacts.